Nicolette Beggace-故障排除以支持客户

尼科莱特Beggache对客户的热情tomer support, skills, experience and, most importantly, a heart to serve, has been noticed and praised by customers, co-workers and media. Nicolette was chosen by xyHT Magazine for positioning and measuring professionals, as one of the40岁以下40most remarkable geospatial professionals.

Nicolette, or Nicky as her colleagues call her, has worked her way up from an architectural CAD technician, assistant town planner, to an engineering CAD manager and is now a technical support engineer at Leica Geosystems based in the United Kingdom.

While working as a CAD manager for an engineering recruitment company, Nicky encountered the potential of reality capture solutions when she first attended to a Leica Geosystems High-Definition Surveying (HDS) roadshow.

“I could see the endless possibilities of how reality capture would speed up workflows and provide accurate data for the clients I was working before. I needed to learn the skills to improve our efficiency and convey this to surveyors. Customers were spending an endless amount of time on site capturing data, returning to site and doing post plots and quality checks. With laser scanning these visits would not be required and time could be saved. I wanted to be innovate and share the attributes of laser scanning,”said Beggache.

After this experience and being inspired by the sheer knowledge and enthusiasm of laser scanning specialists, Nicky decided to become an expert, rather than just another laser scanning user.

Today, Nicky is a problem solver supporting customers at the forefront of the company with troubleshooting guru skills. Described by one of her colleagues as ‘with the patience of a saint’, Nicky is one of the favourite go-to specialists for the toughest support cases.

“As a support specialist you must have empathy to understand what a customer is experiencing when they need your help. You need to ask the correct questions based on what your workflow would be and picture the possible human errors that could occur. If you have a passion for the industry, a willingness to learn constantly and motivation to help customers, technical support could easily be someone’s career choice,”explained Beggache.

In a world demanding digitalised solutions, the need for technical support specialists is clear. Nicky has found her passion assisting High Definition Surveying (HDS) customers to smoothly accomplish projects with quality service, courteous treatment and enthusiasm – a recipe for customer loyalty. Once they have worked out all hurdles with her help, companies can shape smart change in a wide range of industries.

地理空间技术是增长最快的行业之一，具有出色的硬件和软件开发。这是参与不仅会影响施工的进步的一种很酷的方式，而且从运输，自然，城市到尚未开发的行业的一切。可能性确实是无尽的，”said Beggache.

Adding value beyond her duties, Nicky has become an advocate in social media spreading the benefits and endless applications of reality capture and geospatial technologies into cyberspace.

“社交媒体是一种非常强大的工具。85％的用户选择是通过使用社交媒体作为研究工具而做出的。当人们重新分享信息时，它会产生出色的连锁反应。涟漪最终会导致海浪，波浪甚至可以随着时间的流逝而塑造最坚硬的岩石。最重要的是让人们交谈，分享和参与可以影响未来的信息，”concluded Beggache.