Nicolette Beggace-故障排除以支持客户

尼科莱特Beggache f的热情or customer support, skills, experience and, most importantly, a heart to serve, has been noticed and praised by customers, co-workers and media. Nicolette was chosen by xyHT Magazine for positioning and measuring professionals, as one of the40岁以下40最引人注目的地理空间专业人员。

Nicolette, or Nicky as her colleagues call her, has worked her way up from an architectural CAD technician, assistant town planner, to an engineering CAD manager and is now a technical support engineer at Leica Geosystems based in the United Kingdom.

在担任工程招聘公司的CAD经理时，Nicky在第一次参加Leica Geosystems高清测量（HDS）路演时遇到了现实捕获解决方案的潜力。亚博ag真人规律

“I could see the endless possibilities of how reality capture would speed up workflows and provide accurate data for the clients I was working before. I needed to learn the skills to improve our efficiency and convey this to surveyors. Customers were spending an endless amount of time on site capturing data, returning to site and doing post plots and quality checks. With laser scanning these visits would not be required and time could be saved. I wanted to be innovate and share the attributes of laser scanning,”说乞eg。

After this experience and being inspired by the sheer knowledge and enthusiasm of laser scanning specialists, Nicky decided to become an expert, rather than just another laser scanning user.

Today, Nicky is a problem solver supporting customers at the forefront of the company with troubleshooting guru skills. Described by one of her colleagues as ‘with the patience of a saint’, Nicky is one of the favourite go-to specialists for the toughest support cases.

“As a support specialist you must have empathy to understand what a customer is experiencing when they need your help. You need to ask the correct questions based on what your workflow would be and picture the possible human errors that could occur. If you have a passion for the industry, a willingness to learn constantly and motivation to help customers, technical support could easily be someone’s career choice,”explained Beggache.

In a world demanding digitalised solutions, the need for technical support specialists is clear. Nicky has found her passion assisting High Definition Surveying (HDS) customers to smoothly accomplish projects with quality service, courteous treatment and enthusiasm – a recipe for customer loyalty. Once they have worked out all hurdles with her help, companies can shape smart change in a wide range of industries.

地理空间技术是增长最快的行业之一，具有出色的硬件和软件开发。这是参与不仅会影响施工的进步的一种很酷的方式，而且从运输，自然，城市到尚未开发的行业的一切。可能性确实是无尽的，”说乞eg。

尼基（Nicky）增加了超越职责的价值，已成为社交媒体的倡导者，将现实捕获和地理空间技术的无限应用传播到网络空间中。亚博ag真人规律

“社交媒体是一种非常强大的工具。85％的用户选择是通过使用社交媒体作为研究工具而做出的。当人们重新分享信息时，它会产生出色的连锁反应。涟漪最终会导致海浪，波浪甚至可以随着时间的流逝而塑造最坚硬的岩石。最重要的是让人们交谈，分享和参与可以影响未来的信息，”结论是乞eg。