Nicolette Beggace- Troubleshooting to support customers

尼科莱特Beggache对客户的热情tomer support, skills, experience and, most importantly, a heart to serve, has been noticed and praised by customers, co-workers and media. Nicolette was chosen by xyHT Magazine for positioning and measuring professionals, as one of the40 under 40最引人注目的地理空间专业人员。

尼科莱特（Nicolette）或尼基（Nicky）称她的同事称呼她，她从建筑CAD技术员，助理城市规划师（Town Planner）到工程CAD经理，现在是英国Leica Geosystems的技术支持工程师。

在担任工程招聘公司的CAD经理时，Nicky在第一次参加Leica Geosystems高清测量（HDS）路演时遇到了现实捕获解决方案的潜力。亚博ag真人规律

“我可以看到现实捕获将如何加快工作流程并为我以前工作的客户提供准确数据的无尽可能性。亚博ag真人规律我需要学习提高效率并将其传达给测量师的技能。客户在现场捕获数据，返回现场并进行帖子图和质量检查的时间花费了无尽的时间。通过激光扫描这些访问将不需要，并且可以节省时间。我想成为创新并分享激光扫描的属性，”说乞eg。

After this experience and being inspired by the sheer knowledge and enthusiasm of laser scanning specialists, Nicky decided to become an expert, rather than just another laser scanning user.

Today, Nicky is a problem solver supporting customers at the forefront of the company with troubleshooting guru skills. Described by one of her colleagues as ‘with the patience of a saint’, Nicky is one of the favourite go-to specialists for the toughest support cases.

“As a support specialist you must have empathy to understand what a customer is experiencing when they need your help. You need to ask the correct questions based on what your workflow would be and picture the possible human errors that could occur. If you have a passion for the industry, a willingness to learn constantly and motivation to help customers, technical support could easily be someone’s career choice,”explained Beggache.

In a world demanding digitalised solutions, the need for technical support specialists is clear. Nicky has found her passion assisting High Definition Surveying (HDS) customers to smoothly accomplish projects with quality service, courteous treatment and enthusiasm – a recipe for customer loyalty. Once they have worked out all hurdles with her help, companies can shape smart change in a wide range of industries.

“地理空间技术gr最快的国家之一owing industries with wonderful hardware and software developments. It is a cool way to be involved in advances that don’t just affect construction, but everything from transport, nature, cities to even industries that have not yet been developed. The possibilities are truly endless,”说乞eg。

尼基（Nicky）增加了超越职责的价值，已成为社交媒体的倡导者，将现实捕获和地理空间技术的无限应用传播到网络空间中。亚博ag真人规律

“社交媒体是一种非常强大的工具。85％的用户选择是通过使用社交媒体作为研究工具而做出的。当人们重新分享信息时，它会产生出色的连锁反应。涟漪最终会导致海浪，波浪甚至可以随着时间的流逝而塑造最坚硬的岩石。最重要的是让人们交谈，分享和参与可以影响未来的信息，”结论是乞eg。